Judy M
St Croix Falls, WI | 2015 Chevrolet EquinoxMarch 8, 2023
Austin Greenwald service writer is the best customer service. Techs are great
Kathryn H
Balsam Lake, WI | 2019 Chevrolet EquinoxFebruary 27, 2023
Very disappointed. I was there for over 3 hours. Was only updated once, told it would be about an hour. After two hours I had to inquire how much longer, it was 20 more minutes. Was told it was a software issue but in the end it was a mechanical problem.
Bill H
Milltown, WI | 2018 GMC AcadiaFebruary 13, 2023
Waited almost an hour and a half for an oil change. Been this way for the last couple of times. Way to long
Roxanna K
Turtle Lake, WI | 2013 GMC TerrainFebruary 13, 2023
Seemed like it took a long time to get stuff figured out. Appointment was Tuesday at 9am didn’t get my car back until Friday at closing time. I always had to call for updates and seemed very spendy with having the extended warranty. Plus everything wasn’t fixed that should have been with warranty that they claim is “bumper to bumper” that’s not true!
Response from Johnson Motors of St. Croix Falls
February 16, 2023Roxanna, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (715) 483-2000 to discuss your concerns, as your satisfaction is of utmost importance to us.
Julie B
Saint Croix Falls, WI | 2016 Chevrolet EquinoxDecember 7, 2022
Service department was very friendly and courteous.
Shaun Z
Cushing, WI | 2021 Chevrolet 1500 SilveradoNovember 2, 2022
Someone different every time I go to service department. Took to long.
Response from Johnson Motors of St. Croix Falls
November 4, 2022Shaun, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts.
Dennis B
Osceola, WI | 2018 GMC TerrainOctober 29, 2022
Oil changed, tires rotated and fixed a squeak which they found was a missing bolt. Thank you
Amanda L
Danbury, WI | 2017 Chevrolet ImpalaOctober 18, 2022
The service I requested was completed just fine, however, I was bombarded by no less than FIVE other “recommended” repairs/maintenance services on my vehicle….some very costly. I used to get a video of the undercarriage of my vehicle and the brakes, etc, which I haven’t gotten anymore.
David O
Amery, WI | 2021 Chevrolet TahoeSeptember 23, 2022
Kept me informed and completed the work on time! Also covered the preventative maintenance schedule with me!
Jeffery B
Spooner, WI | 2022 Chevrolet EquinoxSeptember 20, 2022
Great service, very helpful
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